Delivery Policy

JacketZilla maintains a transparent and efficient shipping and delivery policy for all orders placed on the website.

We are located in Karachi, Pakistan, and subsequently all our operations and processes are controlled from Karachi and London, Uk only.

We are committed to delivering our customers a reliable, efficient and accurate delivery experience and that we make sure each order is received by customers in the best of shape and condition.

We are offering free delivery of all orders along with a Free Wallet gift.

Each order placed on our website is shipped to a single destination, which is the specified address at the checkout time. If you wish to get the ordered delivered to multiple addresses please place multiple orders.

While we make sure to make the delivery process as swift as possible, please note that the shipping and delivery process can take as much as 10 to 14 days for normal orders and 14 to 21 days for custom jacket orders.

Please bear with the delay caused by uncontrollable natural or human disorders including weather, strikes, shipping routes clearance, etc. In case of any delays due to unforeseen circumstances, we will inform customers about the same

Currently, we are shipping orders all over the world barring a few countries due to courier company restrictions including; Russia, Brazil, Isreal, Cuba, Iran, North-Korea, Sudan, Syria, and OFAC and Sanctioned Countries.

All orders are shipped through DHL, FedEx and TNT etc.

We don’t deliver any products to OFAC (Office of Foreign Assets Control) sanctioned countries as per the law of UAE.

Please note that any discrepancy in the product will not be dealt with by the shipping company and that they are only responsible to deliver the products within the timeframe.

The customers are not allowed to open the parcel when received before the payment.

In case of any discrepancy found in the product, you can ask for a refund or return from JacketZilla through proper means as described in our Returns & Refunds policy.

For any additional information or concern, you can always contact us and drop your queries. Our customer success team will respond to you within 24-48 hours.