Frequently Asked Questions (FAQs)

How can I buy a jacket and make the payment?

You can make the payment online through PayPal or Credit Card. JacketZilla is SSL secured website so you can do online payments without any hassle.

Can I return back the jacket if it doesn’t fit well or I don’t like it?

At JacketZilla we have to assure seamless customer experience, therefore, our return policy for regular orders is valid up to 30 days of delivery. In case of customized orders, we don’t entertain a refund or exchange under any circumstances.

I like the jacket, but how can I determine which size would fit my body perfectly?

You can browse our size chart for body measurements. Still, if you are confused in size then you can place and simply choose “Custom Size” and drop a message that you’re unsure about the size through contact us. Our customer success will further coordinate for measurements.

Size chart doesn’t fit my body measurements; can I order a custom fit?

Absolutely, you can order a custom fit. You can simply select custom size and mention sizing details in the comment section during the checkout page. Please make sure to provide necessary body measurements including Chest Size, Waist Size, Height, and Weight.

How long would it take for an order to be delivered at my place?

We normally ship regular orders within 10-14 business days. Once we ship the order, it usually takes 3-4 business days to be delivered at your destination.

Does free shipping apply to all countries?

Yes, Free shipping applies to all excluding Russia, Brazil, Isreal, Cuba, Iran, North-Korea, Sudan, Syria, and OFAC and Sanctioned Countries.

Will my jacket order be charged customs and import charges?

If there are any charges on a parcel must be paid by the person receiving the parcel. This condition applies to all of our retail and wholesale customers. In case if you are unsure about customs/import charges, please contact your local customs office for more details.

Can I get a custom made jacket of any design or type?

Absolutely, We can create custom made jackets as per your requirements. You can drop a query for design, body measurements and description of your jacket.

Are there any additional charges for custom orders?

We don’t charge additional charges for creating custom orders. There are no charges for quotation, discussion, and illustration made for your jacket. The only time we would charge you is when you place an actual purchase of your custom order.

Can I return or get a replacement for custom orders?

We don’t offer any replacement or refund for custom orders. The custom orders are exclusively designed as per custom requirements. In case if custom order doesn’t fit well, we offer the first alteration free of cost. The customer would have to pay for shipping the jacket back to us.

Can I get a refund for the custom jackets order?

We do not accept returns against refunds for custom orders. The custom orders are exclusively designed as per custom requirements.